1. The Antwerp City Card is strictly personal and non-transferable.

2. The Antwerp City Card and the voucher booklet can’t be sold separately.

3. In periods leading up to and during temporary exhibitions or maintenance work, it is possible that permanent collections in museums and attractions cannot be visited. Such inaccessibility does not provide the right to full or partial reimbursement of the Antwerp City Card.

4. Unless otherwise indicated, the discounts apply to the standard adult rate. The discounts and benefits cannot be combined with other offers. Products and services listed in the Antwerp City Card cannot be redeemed for cash.

5. In case the Antwerp City Card gets stolen or lost, the card cannot be replaced or refunded.

6. Any fraudulent use or strongly suspected fraudulent use of the Antwerp City Card by the cardholder will result in the deactivation of the card.

7. The City of Antwerp cannot be held liable for damages or accidents resulting from products or services offered through the Antwerp City Card.

8. The City of Antwerp cannot be held liable for any damages or costs arising from the failure or the inadequate provision of a service or product from the Antwerp City Card guide made by the provider.

9. The City of Antwerp cannot be held liable for any damages or costs of any nature related to the use of the Antwerp City Card, or for any information provided by the cardholder.

10. Counterfeiting of the Antwerp City Card is forbidden and will be prosecuted.

11. The City of Antwerp may record your name, address and e-mail for its own promotional purposes. The City of Antwerp shall take all legal provisions contained in the law of 8 December 1992 regarding the protection of privacy with respect to the processing of personal information.

12. Comments regarding the Antwerp City Card or its sale should be formulated in writing and submitted to Visit Antwerpen, Grote Markt 1, 2000 Antwerp or info@visitantwerpen.be

13. The City of Antwerp reserves the right to modify these terms and conditions.

14. All information is provided as known to the City of Antwerp at the time it was included in the guide, subject to changes and input errors.